Refund policy

Refunds (if applicable) Returns

ARTIST IMAGINA offers a 14 day money back guarantee or replacement in the event that a print is damaged or defective. Notice of damaged or defective merchandise must be submitted to GMV PRINTWORK in writing through the contact page within 72 hours upon documented delivery date by the shipping courier. Damaged prints may need to be picked up by UPS for inspection before refunds or replacements can be submitted. Upon contacting GMV PRINTWORK, further details on replacement procedures will be provided. Please note GMV PRINTWORK is not responsible for damage accrued to prints after they have been delivered and caused by the customer or a third party (such as framers) after delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, there is a processing charge of 10% deducted from your refund. This percentage is based on the value of the returned items and does not get charged to shipping or tax.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.